Animal Hospital of Rowlett Veterinary Clinic

I can’t express my gratitude and appreciation enough for this vet and their amazing staff. Unfortunately we had to put down our 8 year old husky Luna which was one of the hardest and saddest things me and my family has ever had to do but I cannot thank the staff enough and express our utmost gratitude for the entire staff that took care of us through that difficult process. They were extremely professional, understanding, empathetic, helpful and supportive through the whole process it really helped us get through the situation as hard as it was. From the bottom of my heart thank y’all for all you guys did to take care of our Luna girl it meant the world to me and my family and for that you guys are one of the best and only vets I will ever take a future pet to, Godbless you and your wonderful staff!

I love this vet, but the wait time is so brutal that I docked them a star. I wait AT LEAST 30 minutes whenever I go. Be it a standard check-up or a grooming pickup. I understand it's a hospital and sometimes poop happens that takes priority, but every time?? All the staff is lovely, but I'm greatly motivated to look elsewhere. (I edited this review from 3 stars to 4 because I really appreciated them reaching out to me to provide suggestions to reduce my wait time)

Being that i had previously worked in the veterinary field for over 10 years my expectations are through the roof when it comes to my animals care. Time and time again this facility has left me a happy Fur Mama. Any issue my pet has had they have handled with ease and always explain thing thoroughly before performing any work so that i'm never "surprised" when the bill comes. All staff seems to truly be pet lovers and my nervous Boy surly appreciates that to ease his nerves when hes scared. I boarded him over the holiday and got pictures and detailed updates specific to how he was eating drinking and socializing. Made myself and my 7 year old so happy to get the updates and know he was in good hands.

My dog swallowed an entire SOS pad on Thanksgiving day and acted as nothing happened but the next morning was awful and he had vomited up most of the SOS pad. Unfortunately, there was a small amount still stuck and this was the only vet opened on the day after Thanksgiving and I rushed him there. They did all the steps but he ended up having to have surgery. The cost is something you have to expect for same day/emergency cases. They saved my dogs life! If I would’ve waited another day for our regular vet, he probably wouldn’t be here. They removed the other portion and he is on the road to recovery. They’ve been extremely kind to me and have been checking up on Rusty after leaving. I recommend them because the care is top notch!

0/5 stars. There is a serious lack of organization with the front desk staff, and in my case I got blamed for their mistakes. I took my cats in to establish care at this clinic and my younger cat, who has a chronic sinus condition, was prescribed several expensive medications, that I was willing to pay for to hopefully help her feel better. The antibiotics and other medications were all done through third parties, because this clinic doesn’t believe it saves patients that much money. This caused a huge inconvenience in ordering medications, waiting for calls that never came, and watching my girl suffer because of this clinic’s negligence. I waited over a week before calling the clinic back about not receiving notices that my cats medications were ready. In that time, my world turned upside down when I lost everything I own in an apartment fire, I was lucky to make it out with both of my kitties. Then I emailed them twice, called in a couple of times, and finally went in to the office when things with my apartment had settled down enough. This took just over a month, and I still hadn’t received any calls about her antibiotics. When I got to the office, I asked about the medication and was told repeatedly that she wasn’t prescribed that medication, and when I explained my situation and why things had taken so long the lady at the front desk treated me with such little empathy, acted like I was stupid, and demeaned me for not getting in sooner. She made it seems like I was an awful cat owner, and when she finally saw the note at the end of the exam report, it was all I could do to remain polite. She called me later to say she was planning to call the third party vendor and when I asked for the number of the vendor so that I could make sure to answer the phone, she said that I could just call them instead. This may be speculation, but I think she still thought I just missed their call, but upon calling the vendor, I was informed that the order for the medication was never completed by the office. At this point I was done, I found a new vet and the doctor is fantastic, instead of throwing medications at my girl hoping something will stick, she took the time to get cultures by doing a nasal flush. I feel so much more confident that I am not being taken advantage of now. This clinic will waste your time and money, and they will make you feel bad while doing it.

I can’t express my gratitude and appreciation enough for this vet and their amazing staff. Unfortunately we had to put down our 8 year old husky Luna which was one of the hardest and saddest things me and my family has ever had to do but I cannot thank the staff enough and express our utmost gratitude for the entire staff that took care of us through that difficult process. They were extremely professional, understanding, empathetic, helpful and supportive through the whole process it really helped us get through the situation as hard as it was. From the bottom of my heart thank y’all for all you guys did to take care of our Luna girl it meant the world to me and my family and for that you guys are one of the best and only vets I will ever take a future pet to, Godbless you and your wonderful staff!